Privacy Policy

Last update on 17.09. 2023

 

Thank you for your interest in our services.

The protection of your private information is very important to us, which is why we take care to protect the data that is collected and processed during the use of the Monoup website.

This Privacy Policy (hereinafter referred to as the "Policy") is part of this Website Terms and Conditions document published on a this website as well. The definitions used in this Policy have the same meaning as in the Terms and Conditions of the Website, unless otherwise indicated.

This policy is designed to list the data that may be requested from users and further processing of such data by monoup. This Privacy Policy also specifies the purposes for which personal information of users may be requested or disclosed. This Privacy Policy also outlines the basic precautions that you should reasonably take.

The policy applies to information that monoup may receive about you while you use the Monoup website, as well as information that will be provided by you in the process of providing the service of connecting your website to the payment processing service.

Monoup is the controller of the information you provide on the Monoup website and in the Questionnaire.

Monoup is the processor of information that you provide on the Monoup website and that is transmitted to providers.

Using the Monoup website means the unconditional consent of users to the provisions of this Policy.

General Provisions

For the purposes of this Privacy Policy, the following definitions have herein mentioned meaning:

Monoup Website means an Internet site located at the URL: www.monoup.com;

Services - consulting services,provided by Monoup, including analytics of payment infrastructure of the client,  research by the client’s request about payment methods operating at any given location (and their functionality), selection of providers for the client, solution of complex problems, connected to payment chains and their performance at the individual request of the client and/or other tasks within the framework of providing consultations. The list of monoup services does not include payment processing or money transfers. Monoup is not a financial provider and does not offer third party funds transfers and shall not be responsible for any activities of payment providers discussed during the consultation.

What information do we collect

We collect only the personal information about you that is necessary to provide the Services.

When providing the Services, we collect the following types of personal information:

- information obtained in the process of using the site www.monoup.com;

- information that you provide about yourself when filling out the Questionnaire;

- information you provide in the Questionnaire.

Including, but not limited to, the information contains answers to the following questions:

- Country of incorporation of the company;

- Type of activity of the company;

- Whether the company has a license;

- Countries and regions of payers;

- Ability to provide a processing history;

- Statistics - the maximum amount of one transaction, total gross transactions per month, per year;

- Analytical data from past periods revealing the functionality of the payment acceptance system – conversion rates, reasons for rejected transactions, volumes and purposes of payments;

- Analytical data/reports containing information about relevant conversion indicators of the client’s business and the quality of attracted audience;

- The web address of the company's website.

The information requested in the Questionnaire is mandatory for the provision of the service and assessing the possibility of further interaction with monoup.

How we use the information we receive

The information we receive when you use our site is stored by us, as we act as its controller.

The information you provided in the Questionnaire is an electronic document and is used for the purpose of identifying a chance and providing consultation on the payments scope.

If it is impossible to provide a service that meets the requirements specified by the client in the application, the information received from the client is stored by Monoup for the purpose of offering updated services that may meet client’s requirements.

Access to information of third parties

We do not disclose your personal information to companies, organizations and/or any third party.

The exceptions are the situations listed below.

Transfer of information to the Provider.

Monoup may transfer information to the Provider, who meets the client’s requirements, in order to provide the service of recommendation Provider's payment service to the client website if requested.

Transfer of information in cases provided for by law. Your personal information may be disclosed in cases where such a requirement is put forward by the competent authorities, in the manner prescribed by applicable law.

Including, but not limited to, if required by law, in connection with any legal proceedings or to exercise, defend legal rights; in case of sale or other assignment of corporate rights.

If Monoup uses third party services to store data, send email notifications, and to organize and manage customer relationships (CRM systems).

Third parties may use information about users only to provide services, they are not allowed to disclose and use the information for their other purposes.

Analytics.

 Monoup uses analytics services to collect information about the website, including but not limited to:

- traffic data;

- location data, visit duration, other communication data;

- IP address;

- device information (for example, hardware model, operating system version, unique device identifiers) in order to analyze the popularity and usability of the site.

Monoup uses cookies in order to improve the functionality of the site, provide navigation between pages, remember users' choices for site settings. Cookies are also used by us to analyze how you use our service and interact with the site.

Marketing.

The user agrees to receive advertising and mailings by the user. We may use your personal information to inform you about our products or services, or promotions, which we think you may find interesting or useful. If you no longer wish to receive marketing or promotional material from Monoup, you may contact us at any time with your request, which we will act upon as soon as possible.

Your rights

You have the following rights in relation to the personal information we hold about you:

Access right. If you ask us, we will confirm whether we process your personal information and, if necessary, provide you with a copy of that personal information.

Right to Correct. If the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. When correcting personal information, if the latter was transferred to the provider, the corrected personal information is re-transmitted to the provider.

Right to delete. You may ask us to delete your personal information in some cases, such as when we no longer need it or if you object to keeping it. If the information has been shared with the provider, you can contact the provider directly with a deletion request.

Responsibilities of Monoup

Monoup assumes the following responsibilities:

• Use the information received solely for the purposes specified in this Privacy Policy.
• Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and also not to sell, exchange, publish or disclose in other possible ways the transferred personal data of the User, except for the situations provided for in this Privacy Policy.
• Take precautions to protect the confidentiality of the user's personal data in accordance with the procedure usually used to protect this kind of information.
• Block personal data relating to the respective user from the moment the user or his legal representative or the authorized body for the protection of the rights of personal data subjects is contacted or requested for the period of verification in case of revealing inaccurate personal data or illegal actions.

How long the information is stored

Your personal information is stored, in accordance with regulatory requirements, for a period of no more than is necessary in order to process them and provide the ordered service.

Protection of personal information

Monoup takes all possible measures to ensure the security and protection of user information from unauthorized attempts to access, modify, disclose or destroy, block, copy, distribute, unauthorized access to your personal information and data obtained in the course of using the site or services of Monoup, as well as other types of misuse. In particular, Monoup is constantly improving the methods of collecting, storing and processing data, including physical security measures, to counter unauthorized access to monoup systems for the purpose of theft of property, phishing and other types of fraud.

The laws of England and Wales shall apply to this Policy and relations arising in connection with its application.

Amendments to this Privacy Policy

We may change this Policy by our own. In such cases, your consent is not required. We will ask for your consent to make changes if such a requirement is contained in applicable law.

The new version of the Policy will take effect immediately after your next visit to the website. You will be notified of any changes to the Policy by indicating the changes at the top of the page.

By continuing to use our website, you accept the latest changes. If you do not agree to this Policy, you must not use or access our website and notify us immediately in writing.